Return & Refund Policy
Last updated: Sep 24, 2025
Thank you for shopping with Glimmercart. We want you to feel confident and delighted with every purchase. Please read our Return and Refund Policy below.
30-Day Return Policy
We provide a 30-day return window, which means you can request a return within 30 calendar days of receiving your item.
To be eligible for a return:
- The item must be in the same condition as when it was delivered.
- Unworn or unused (where applicable).
- With all original tags and labels attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Note: Returns sent without prior approval will not be accepted.
How to Initiate a Return
To start a return, please contact us at info@glimmercart.shop with your order details (order number, product information, and reason for return). Our support team will review your request and provide return instructions along with the correct return label.
Return Label and Return Shipping
- If the return is due to a change of mind or the wrong item ordered by the customer, the customer must cover the return shipping cost and arrange their own return label.
- If the return is due to wrong item sent by Glimmercart or a damaged/defective product, Glimmercart will cover the return shipping cost and provide you with a pre-paid return label.
When sending back a return, please use a reliable shipping carrier and ensure the item is securely packaged to avoid damage in transit.
Return Method
All returns must be sent back via mail.
Currency
All transactions and refunds are processed in USD (United States Dollar).
Restocking Fee
There are no restocking fees associated with returns or exchanges.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the incorrect item due to our mistake, contact us immediately at info@glimmercart.shop so we can assess and resolve the issue promptly.
Exceptions / Non-Returnable Items
Returns are not accepted for the following:
- Requests made after 30 days of delivery.
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalised products.
- Personal hygiene products (e.g., cosmetics).
- Hazardous materials or flammable liquids.
- Gift cards or items marked as Final Sale.
Before initiating a return, please contact us if you are unsure whether your item qualifies.
Exchanges
| Condition | Process |
|---|---|
| Exchange needed | Return the original item within 30 days. |
| Fastest way | Place a new order for the desired item. |
| After return approval | Choose either to request a refund or make a separate purchase. |
Customers’ Queries
Return Shipping Cost
- Change of Mind / Wrong Item Ordered by Customer → Customer’s responsibility.
- Wrong Item Sent by Glimmercart / Damaged or Defective Product → Glimmercart’s responsibility (we provide a prepaid return label).
Refunds
You have 30 days from the date of product delivery to request a refund. Refunds are issued once the returned item is received, inspected, and approved.
Refund Timeline:
Day 1–3: Item inspection and approval confirmation.
Day 4–7: Refund initiation with the payment processor.
Day 8–10: Bank or credit card company processes and posts the funds.
Refunds are always processed back to your original payment method.
Important: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@glimmercart.shop.
Contact Information
Business Name: Glimmercart
Chat Support: 24/7
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)
Email: info@glimmercart.shop
Business Address: 4223 Moraine St, Laramie Wyoming 82070, United States
